Privacy Policy for Bilimo

Last Updated: July 16, 2025

Welcome to Bilimo! Bilimo provides an educational mobile application that allows users to generate personalized courses, save and explore public content, and track their learning progress. We are committed to protecting your privacy and ensuring you have a positive and secure experience while using our app.

This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you use the Bilimo app. By using the Bilimo app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with the best possible service, we collect certain types of information.

• Personal Information:
  • Email Address / Apple ID (via Sign in with Apple or Google): Collected solely for the purpose of creating and managing your user account, enabling you to access your personalized content and progress across devices.
  • User ID: A unique identifier generated upon account creation, used internally to link your data to your account without directly identifying you.
• Usage Data: Information about how you interact with our app, which helps us understand user behavior and improve our services. This includes:
  • Courses Started/Saved: To track your learning journey and provide personalized content.
  • Lessons Completed: To monitor your progress and provide achievements or recommendations.
  • App Interactions: General interactions within the app to understand feature usage and identify areas for improvement.
• Device Information: Technical data about the device you use to access Bilimo:
  • Operating System (OS) Version: To ensure compatibility and optimize app performance.
  • Device Type: To tailor the app experience to different screen sizes and hardware capabilities.
  • Anonymous Performance Logs: Non-identifiable data related to app crashes or errors, used for debugging and improving app stability. This data does not contain any personal information.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services to you:

• To Provide and Maintain Our Service: Including enabling core functionalities like course generation, progress tracking, and access to saved content.
• To Personalize Your Experience: Tailoring course recommendations and content based on your learning history and preferences.
• To Sync Learning Across Devices: Ensuring your progress and saved content are consistent whether you use Bilimo on your iPhone or iPad.
• To Improve and Optimize the App: Through the analysis of **anonymized analytics**, we identify trends, understand feature popularity, and make data-driven decisions to enhance the app's functionality and user experience.
• To Manage Subscriptions Securely: All subscription-related information is handled exclusively through Apple's In-App Purchase system, as detailed below.
• To Communicate with You: Responding to your inquiries, providing support, and sending important updates related to the app or your account (e.g., policy changes).

3. Data Sharing and Disclosure

Your privacy is paramount. We want to be clear about how we share your data:

We **do not** sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your information in the following limited circumstances:

• Third-Party Service Providers: We use reputable third-party tools and services to support our app's operations. These include:
  • **Supabase:** For database management and backend services.
  • **RevenueCat:** For managing subscriptions and in-app purchases securely.
  These providers are carefully selected and are only granted access to the information necessary to perform their specific functions on our behalf. We ensure they are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them, and in compliance with data protection laws. Where possible, we utilize anonymized or aggregated data when sharing with these providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the assets. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4. Data Security

We are committed to ensuring the security of your data. We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• Your data is protected using **modern encryption technologies** both in transit and at rest.
• We utilize **secured cloud infrastructure** from leading providers with industry-standard security certifications.
• Access to user data is strictly limited to **authorized personnel** who require it to perform their job functions and are bound by confidentiality obligations.
• We regularly review our security practices and update them as necessary to counter new threats and vulnerabilities.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• If you delete your account, your personal data will be deleted or anonymized within a reasonable timeframe, unless retention is required by law or for legitimate business purposes (e.g., to resolve disputes, enforce agreements).
• Usage data and anonymous performance logs may be retained for longer periods for analytical purposes, but this data is aggregated and does not identify individual users.

6. Subscription & Billing

Bilimo offers premium features through subscriptions. All billing and subscription transactions are handled exclusively through Apple's secure In-App Purchase system.

• **We do not access, collect, process, or store any of your payment details**, such as credit card numbers or billing addresses. This information is processed directly by Apple and is subject to Apple's privacy policy and terms of service.
• We only receive confirmation from Apple regarding the status of your subscription (e.g., active, expired) to provide you with the corresponding features within the app.

7. Your Data Protection Rights

You have certain rights regarding your personal data. We are committed to helping you exercise these rights:

• **Access Your Data:** You have the right to request a copy of the personal data we hold about you.
• **Delete Your Data:** You can request the deletion of your account and associated personal data at any time.
• **Rectify Inaccurate Data:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• **Object to Processing:** You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the app after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us at:

Email: udapps@icloud.com

You can also typically find an option to contact support within the Bilimo app itself.